Delivery via Royal Mail Update
All orders are posted with Royal Mail within 1 Business Day and they have informed us that they are experiencing delays which may affect your order. We apologise for any inconvenience this may cause.
Covid-19 Update
We want to assure you that during this Covid-19 Pandemic we are taking every precaution necessary to ensure the health and safety of our employees as they prepare your package for delivery. You can be assured that our products are fully manufactured in Great Britain and adhere to safe packaging standards for your safety in these difficult times.
We thank you for your support during these unprecedented times. Take care of yourselves and your family.
Best wishes, The Zaquarella Team
Returns Policy
We hope you will be very happy with your items. If for any reason you are not, We will be happy to refund any item on its safe return. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 70 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.